How To Change Your Xfinity Plan
There are many reasons why you might want to change your Xfinity plan from saving a few bucks a month to needing a higher bandwidth. Whatever the case, Xfinity provides a variety of packages that you can choose from; you don’t have to stick to a single plan if you don’t want to.
You’ll learn how to switch between different Xfinity plans in this article. We will also walk you through the process of canceling your TV service so you can keep the internet only. Let’s get started.
Change Xfinity Plan
Xfinity allows you to upgrade, downgrade or even change your plans entirely. If you’re looking to change your Xfinity plan, you have a handful of options at your disposal.
For instance, you can change your plan by signing into your account through the Xfinity mobile web portal. If you don’t want to change the plan yourself, you can call customer service, and they’ll do everything for you. Another option is to message the team through the chat section on their website. As a last resort, you can visit a nearby Xfinity store and have the company agents change your plans.
Changing an Xfinity Plan Online
While most Xfinity plans require contacting the company’s customer agents to switch them up, you can easily change a few online.
Below are some plans that Xfinity allows you to change through your online account:
How to Switch From by the Gig to the Unlimited Plan
If you would like to switch from “By the Gig” to the “Unlimited” plan, follow these steps:
- Go to your Xfinity mobile account.
- Navigate to “Activity” then “My Data.”
- From the listed lines, select the ones you wish to upgrade.
- Go to “Data Options” and choose “Unlimited.”
- Click “Continue” then “Switch Now.”
The changes to your plan will take place immediately, and you’ll now get charged $45 monthly for every active line on the plan. Also, the more lines you have under the Unlimited plan, the less you’ll pay for each line.
How to Change Your Plan From Unlimited to by the Gig Plan
To switch from “Unlimited” to “By the Gig” plan , follow these steps:
- Sign in to your Xfinity mobile account.
- Go to “Activity” and select “My Data.”
- Choose the lines you wish to upgrade.
- Navigate to “Data Options” then “By the Gig.”
- Click “Continue” then “Switch Now.”
Changing Your Xfinity Plan to Internet Only
Do you want to cut the cord and just keep the internet? If so, you’re not alone. Many people opt for internet-only services because there are so many streaming services you can entirely rely upon without needing the TV cable.
However, Xfinity doesn’t provide an automated way of canceling your TV cable online. If you want to cancel your TV service, you have a handful of options at your disposal. You can call or message them, visit the nearest Xfinity store, or fill out an online cancellation form. Here’s a walkthrough of the whole process:
Step One: Notify the Xfinity Team About Your Plans to Switch to Internet Only
The first step is to contact the Xfinity team and let them know about your need to cancel your TV service and keep just the internet. The first way to get a hold of them is through the online chat feature. Ensure you’re signed in to your Xfinity account for faster response.
If you don’t have an active contract with the company, fill out the cancellation form and send it to the team. It takes approximately two days for them to write back.
Alternatively, you can call them and ask them to cancel the cable and switch your service to only the internet. Their customer service number is 1-800-934-6489. After the call, ensure you have an exact date for the cancellation outlined, a start date for the new internet plan, and a clear process for returning the cable equipment.
Step Two: Cancel Any Active Contracts
Suppose you have an active contract under the plan you currently have. In that case, you’ll have to talk to the company about canceling it before switching to the new plan. Unfortunately, early termination of the contract will attract a cancellation fee – usually $10 per month – until the date the contract was supposed to end. Although, it’s best to wait until your active contract ends before switching to another plan.
Step Three: Return the Equipment
Now that you have a cancellation date, it’s time to return all the equipment in your possession. Consult with the Xfinity team and ask them about the equipment are under your name in their records. After that, double-check that you have everything in order and send the equipment to the nearest Xfinity store.
Alternatively, you can drop the equipment at the UPS Store or in a prepaid box. Be sure to get a receipt after you’ve handed in the kit and keep it for a few months just in case you need to use it as evidence that you sent in the equipment.
Can’t Change Your Xfinity Plan Online?
Sometimes changing your plan on the Xfinity web portal can be challenging, especially if you’re trying to downgrade from the current package. If you run into issues, your best shot will be to use the chat feature on the website to contact an Xfinity agent to help you change the plans you need.
You can also call the team and request to change your plans. Or go in person if there’s an Xfinity store nearby.
Is Xfinity customer care available on weekends?
Yes, you can call the Xfinity team even on weekends. Their customer care is available 24 hours a day, seven days a week.
What can I do to reduce my Xfinity bill?
Here are some tips to help lower your Xfinity bill:
• Reduce your internet speed
• Avoid going over your monthly data limit
• Opt for a TV package with few channels
• Call the Xfinity customer service desk and try to negotiate a better deal
• Buy your equipment instead of renting them
Get the Xfinity Plan You Need, the Way You Want It
Xfinity offers a lot of flexibility when it comes to mobile plans. They give you a variety of packages to choose from and you can also talk to their team to negotiate deals that best fit your needs. While you can change some plans online, others will require you to contact the Xfinity team so they can make the needed changes for you.
Have you ever encountered an issue while changing your Xfinity plan? Was it customer-care-related or technical? Please share with us your experience in the comments section below.